Returns
- Exchanges and Refunds will be accepted within 30 days of the purchase date or 7 days for Solid Gold Chains.
- Returned products must be unworn and in sellable condition. Damaged, worn, or modified products (scratches, personalization, etc.) can not be returned.
- Shipping will only be refunded in the case of defective products.
- Sale Items are final sale and can not be returned.
- If package protection is not added to the order, packages lost, stolen, or damaged in transit can not be replaced or refunded.
- Shipping claims must be made within 30 days of the last tracking update. Thermocup is not responsible for any missed deadlines regarding shipping claims.
If you have more questions, hit us up at [email protected] or 907-344-1153